{"id":30071,"date":"2020-06-04T09:41:51","date_gmt":"2020-06-04T07:41:51","guid":{"rendered":"https:\/\/firemat.de\/faq-frequently-asked-questions\/"},"modified":"2026-09-19T19:29:20","modified_gmt":"2026-09-19T17:29:20","slug":"faq-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/firemat.de\/en\/faq-frequently-asked-questions\/","title":{"rendered":"FAQ &#8211; Frequently Asked Questions"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\" id=\"h-faq-frequently-asked-questions\">FAQ &#8211; Frequently Asked Questions<\/h1>\n\n<div class=\"schema-faq wp-block-yoast-faq-block\">&#13;\n<h2>FireMat\u00a0FAQ &#8211; Frequently Asked Questions<\/h2>&#13;\n<div class=\"schema-faq-section\">&#13;\n<div class=\"schema-faq-section\">&#13;\n<div class=\"schema-faq-section\"><span style=\"color: #555555;\"><div class=\"accordion\"> <\/span><\/div>&#13;\n<\/div>&#13;\n<\/div>&#13;\n<\/div>&#13;\n\t<div id=\"accordion-2109122951\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2109122951-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-firemat-version-is-right-for-me?\" aria-expanded=\"false\" aria-controls=\"accordion-2109122951-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Which FireMat version is right for me?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2109122951-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2109122951-label\">\n\t\t\t&#13;\n<p><a href=\"https:\/\/firemat.de\/en\/firemat-product-categories\/\">Versions of FireMat Fire Protection Mats<\/a><\/p>&#13;\n\t\t<\/div>\n\t<\/div>\n\t \t<div id=\"accordion-915946617\" class=\"accordion-item\">\n\t\t<a id=\"accordion-915946617-label\" class=\"accordion-title plain\" href=\"#accordion-item-for-which-areas-of-application-is-the-firemat-suitable?\" aria-expanded=\"false\" aria-controls=\"accordion-915946617-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>For which areas of application is the FireMat suitable?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-915946617-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-915946617-label\">\n\t\t\t&#13;\n<p>Our FireMat is suitable for many areas of application. However, it is most frequently used for fire protection in offices. Many offices are still unaware that a fireproof mat for electrical appliances is mandatory.<br\/>See also: <a href=\"https:\/\/firemat.de\/feuerfeste-unterlage-elektrogeraete\/\">Areas of Application<\/a>  <\/p>&#13;\n\t\t<\/div>\n\t<\/div>\n\t \t<div id=\"accordion-2025202870\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2025202870-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-typical-delivery-times?\" aria-expanded=\"false\" aria-controls=\"accordion-2025202870-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the typical delivery times?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2025202870-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2025202870-label\">\n\t\t\t&#13;\n<p>Within Germany, you will generally receive your goods within 2-3 business days after we receive your order.<br\/>We primarily ship via DHL.<\/p>&#13;\n\t\t<\/div>\n\t<\/div>\n\t \t<div id=\"accordion-2413926897\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2413926897-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-place-an-order-on-(open)-account?\" aria-expanded=\"false\" aria-controls=\"accordion-2413926897-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I place an order on (open) account?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2413926897-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2413926897-label\">\n\t\t\t&#13;\n<p>Ordering and payment by invoice is available for companies, businesses, authorities, and public institutions.<br\/>To order by invoice, please add the desired products and quantities to your shopping cart and then select the option \u201cPurchase on account \u2013 14 days net\u201d under payment methods at checkout.<br\/>After receiving the goods, please transfer the invoice amount to our bank account within 14 days.<\/p>&#13;\n\t\t<\/div>\n\t<\/div>\n\t&#13;\n\t<div id=\"accordion-749523202\" class=\"accordion-item\">\n\t\t<a id=\"accordion-749523202-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-a-written-order-on-company-letterhead-possible?\" aria-expanded=\"false\" aria-controls=\"accordion-749523202-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is a written order on company letterhead possible?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-749523202-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-749523202-label\">\n\t\t\t&#13;\n<p>Send your official, written order on company letterhead as an email attachment to info@firemat.de.<br\/>If you first need to set up KeyCoon GmbH as a supplier in your system, please use the <a href=\"https:\/\/firemat.de\/impressum\/\" target=\"_blank\" rel=\"noreferrer noopener\">master data from our legal notice<\/a>.<br\/>Your written order must include the following information:<br\/>The desired item numbers or product names and quantities.<br\/>Billing and delivery address.<br\/>Additionally, you can include your internal purchase order number or any other reference you would like to appear on the invoice.<br\/>After your order has been received and processed, you will receive an order confirmation, the invoice, and further information regarding delivery via email.<\/p>&#13;\n\t\t<\/div>\n\t<\/div>\n\t&#13;\n\t<div id=\"accordion-2857802200\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2857802200-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-the-firemat-machine-washable?\" aria-expanded=\"false\" aria-controls=\"accordion-2857802200-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is the FireMat machine washable?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2857802200-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2857802200-label\">\n\t\t\t&#13;\n<p>Yes. The Silk and Black Editions are machine washable. To clean your FireMat, we recommend wet cleaning at a temperature of 60\u00b0C (140\u00b0F). Please use only liquid, non-highly alkaline detergents. Please do not use optical brighteners, bleach, or fabric softeners. We recommend a maximum ironing temperature of setting 2. Please note that dry cleaning is not possible.     <\/p>&#13;\n\t\t<\/div>\n\t<\/div>\n\t&#13;\n\t<div id=\"accordion-119119807\" class=\"accordion-item\">\n\t\t<a id=\"accordion-119119807-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-mat-always-curls-up-at-the-sides-and-does-not-lie-flat-on-the-work-surface.-how-can-i-prevent-this?-\" aria-expanded=\"false\" aria-controls=\"accordion-119119807-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The mat always curls up at the sides and does not lie flat on the work surface. How can I prevent this? <\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-119119807-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-119119807-label\">\n\t\t\t&#13;\n<h4>Hier sind einige allgemeine L\u00f6sungen, die f\u00fcr die meisten Arten von Matten gelten sollten:<\/h4>&#13;\n<p>1. Roll the mat in the opposite direction: If the mat curls up at the sides, try rolling it in the opposite direction to relax it and keep it flat.<br\/>2. Use adhesive tape: Tape the corners of the mat to the surface with double-sided adhesive tape to ensure it stays flat.<br\/>3. Weigh down the corners: Place something heavy on each corner of the mat to keep it flat. This could be books, bottles, or other heavy objects. <\/p>&#13;\n\t\t<\/div>\n\t<\/div>\n\t&#13;\n\t<div id=\"accordion-2972397436\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2972397436-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-much-are-the-shipping-costs?\" aria-expanded=\"false\" aria-controls=\"accordion-2972397436-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How much are the shipping costs?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2972397436-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2972397436-label\">\n\t\t\t&#13;\n<h4>Die Versandkosten betragen 3,90 Euro innerhalb Deutschlands \/ Versandkostenfrei ab 15 Euro Einkaufswert! Eine genaue \u00dcbersicht zu unseren Versandkosten findest du unter &#8220;<a href=\"https:\/\/firemat.de\/versandkosten\/\" target=\"_blank\" rel=\"noreferrer noopener\">Versandkosten<\/a>&#8220;<\/h4>&#13;\n<h4>\t\t<\/div>\n\t<\/div>\n\t<\/h4>&#13;\n<div class=\"schema-faq wp-block-yoast-faq-block\">&#13;\n<div class=\"schema-faq-section\">&#13;\n<div class=\"schema-faq-section\">&#13;\n<div>&#13;\n\t<div id=\"accordion-3128529979\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3128529979-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-firemat-version-can-i-cut-to-size-myself?\" aria-expanded=\"false\" aria-controls=\"accordion-3128529979-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Which FireMat version can I cut to size myself?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3128529979-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3128529979-label\">\n\t\t\t&#13;\n<h4><a href=\"\/?product_cat=firemat-silk-edition-antirutsch-feuerfeste-unterlage\">FireMat Silk Edition<\/a>\u00a0+\u00a0<a href=\"https:\/\/firemat.de\/en\/produkt\/firemat-silk-a-edition-fireproof-mat-for-electrical-appliances-water-and-oil-repellent-non-slip\/\">Silk-A Edition<\/a>\u00a0feuerfeste Unterlage l\u00e4sst sich sehr einfach mit einer Schere zuschneiden. Dadurch ist es m\u00f6glich, die Unterlage genau auf die Gr\u00f6\u00dfe Ihres Ger\u00e4ts zuzuschneiden und somit eine perfekte Passform zu erzielen. Durch das einfache Zuschneiden k\u00f6nnen Sie auch spezielle Formen und Gr\u00f6\u00dfen anpassen, die m\u00f6glicherweise nicht standardm\u00e4\u00dfig verf\u00fcgbar sind. Dies bietet Ihnen maximale Flexibilit\u00e4t bei der Nutzung der Unterlage und erm\u00f6glicht es Ihnen, die perfekte Gr\u00f6\u00dfe und Form f\u00fcr Ihre Ger\u00e4te zu erzielen.<\/h4>&#13;\n\t\t<\/div>\n\t<\/div>\n\t&#13;\n<\/div>&#13;\n<\/div>&#13;\n<\/div>&#13;\n<\/div>&#13;\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ &#8211; Frequently Asked Questions<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30071","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FireMat FAQ Frequently Asked Questions<\/title>\n<meta name=\"description\" content=\"FireMat FAQ - Find frequently asked questions about FireMat Black Edition, FireMat Silk Edition, and FireMat AHV Edition here\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/firemat.de\/en\/faq-frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Frequently Asked Questions\" \/>\n<meta property=\"og:description\" content=\"FireMat FAQ - Find frequently asked questions about FireMat Black Edition, FireMat Silk Edition, and FireMat AHV Edition here\" \/>\n<meta property=\"og:url\" content=\"https:\/\/firemat.de\/en\/faq-frequently-asked-questions\/\" \/>\n<meta property=\"og:site_name\" content=\"Firemat Brandschutzunterlage - Feuerfeste Unterlage \/ Matte\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/FireMat4You\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-19T17:29:20+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/\",\"url\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/\",\"name\":\"FireMat FAQ Frequently Asked Questions\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/firemat.de\\\/en\\\/#website\"},\"datePublished\":\"2020-06-04T07:41:51+00:00\",\"dateModified\":\"2026-09-19T17:29:20+00:00\",\"description\":\"FireMat FAQ - Find frequently asked questions about FireMat Black Edition, FireMat Silk Edition, and FireMat AHV Edition here\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#breadcrumb\"},\"mainEntity\":[{\"@id\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#faq-question-1675960082923\"},{\"@id\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#faq-question-1675960065043\"},{\"@id\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#faq-question-1675960190982\"},{\"@id\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#faq-question-1675960271315\"},{\"@id\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#faq-question-1675960379262\"},{\"@id\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#faq-question-1675960398432\"},{\"@id\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#faq-question-1675960429206\"}],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/firemat.de\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ &#8211; 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Ales rund um das Thema Brandschutz\",\"email\":\"info@firemat.de\",\"telephone\":\"06109-7398649\",\"legalName\":\"Keycoon GmbH\",\"foundingDate\":\"2007-01-01\",\"vatID\":\"DE254290293\",\"taxID\":\"014 237 35345\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"1\",\"maxValue\":\"10\"}},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#faq-question-1675960082923\",\"position\":1,\"url\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#faq-question-1675960082923\",\"name\":\"What are the delivery times u003cemu003etypically?u003c\\\/emu003e\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Within Germany, you will generally receive your goods within 2-3 business days after we receive your order.u003cbr\\\/u003eWe primarily ship via DHL.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#faq-question-1675960065043\",\"position\":2,\"url\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#faq-question-1675960065043\",\"name\":\"How much are the shipping costs\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Shipping costs are 3.90 Euro within Germany \\\/ Free shipping for orders over 15 Euro! You can find a detailed overview of our shipping costs under u0022u003ca href=u0022https:\\\/\\\/firemat.de\\\/versandkosten\\\/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003eShipping Costsu003c\\\/au003eu0022   \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#faq-question-1675960190982\",\"position\":3,\"url\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#faq-question-1675960190982\",\"name\":\"Can I place an order on (open) account?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Ordering and payment by invoice is available for companies, businesses, authorities, and public institutions.u003cbr\\\/u003eTo order by invoice, please add the desired products and quantities to your shopping cart and then select the option \u201cPurchase on account \u2013 14 days net\u201d under payment methods at checkout.u003cbr\\\/u003eAfter receiving the goods, please transfer the invoice amount to our bank account within 14 days.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#faq-question-1675960271315\",\"position\":4,\"url\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#faq-question-1675960271315\",\"name\":\"Is a written order on company letterhead possible?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"send your official, written order on company letterhead as an email attachment to info@firemat.de.u003cbr\\\/u003eIf you first need to set up KeyCoon GmbH as a supplier in your system, please use the u003ca href=u0022https:\\\/\\\/firemat.de\\\/impressum\\\/u0022 target=u0022_blanku0022 rel=u0022noreferrer noopeneru0022u003emaster data from our legal noticeu003c\\\/au003e.u003cbr\\\/u003eYour written order must include the following information:u003cbr\\\/u003eThe desired item numbers or product names and quantities.u003cbr\\\/u003eBilling and delivery address.u003cbr\\\/u003eAdditionally, you can include your internal purchase order number or any other reference you would like to appear on the invoice, if desired.u003cbr\\\/u003eAfter your order has been received and processed, you will receive an order confirmation, the invoice, and further information regarding delivery via email.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#faq-question-1675960379262\",\"position\":5,\"url\":\"https:\\\/\\\/firemat.de\\\/en\\\/faq-frequently-asked-questions\\\/#faq-question-1675960379262\",\"name\":\"For which areas of application is the FireMat suitable?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our FireMat is suitable for many areas of application. However, it is most frequently used for fire protection in offices. 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Ales rund um das Thema Brandschutz","email":"info@firemat.de","telephone":"06109-7398649","legalName":"Keycoon GmbH","foundingDate":"2007-01-01","vatID":"DE254290293","taxID":"014 237 35345","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"1","maxValue":"10"}},{"@type":"Question","@id":"https:\/\/firemat.de\/en\/faq-frequently-asked-questions\/#faq-question-1675960082923","position":1,"url":"https:\/\/firemat.de\/en\/faq-frequently-asked-questions\/#faq-question-1675960082923","name":"What are the delivery times u003cemu003etypically?u003c\/emu003e","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Within Germany, you will generally receive your goods within 2-3 business days after we receive your order.u003cbr\/u003eWe primarily ship via DHL.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/firemat.de\/en\/faq-frequently-asked-questions\/#faq-question-1675960065043","position":2,"url":"https:\/\/firemat.de\/en\/faq-frequently-asked-questions\/#faq-question-1675960065043","name":"How much are the shipping costs","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Shipping costs are 3.90 Euro within Germany \/ Free shipping for orders over 15 Euro! 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