{"id":30114,"date":"2020-06-04T09:41:51","date_gmt":"2020-06-04T07:41:51","guid":{"rendered":"https:\/\/firemat.de\/faq-foire-aux-questions\/"},"modified":"2026-10-23T18:00:27","modified_gmt":"2026-10-23T16:00:27","slug":"faq-foire-aux-questions","status":"publish","type":"page","link":"https:\/\/firemat.de\/fr\/faq-foire-aux-questions\/","title":{"rendered":"FAQ \u2013 questions fr\u00e9quentes sur le FireMat"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">FAQ \u2013 questions fr\u00e9quentes sur le FireMat<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Dans cette FAQ FireMat, nous r\u00e9pondons aux questions les plus fr\u00e9quentes sur nos supports ignifuges : le choix de l&rsquo;\u00e9dition, l&rsquo;entretien, la livraison et la commande sur facture. Votre question n&rsquo;y figure pas ? \u00c9crivez-nous simplement via le <a href=\"https:\/\/firemat.de\/fr\/contact\/\">formulaire de contact<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Questions sur le FireMat<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Quel FireMat me convient ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les appareils \u00e9lectriques au bureau, la <a href=\"https:\/\/firemat.de\/fr\/produkt\/firemat-black-edition-fireproof-mat-for-electrical-appliances-according-to-din-en-iso-11925-2\/\">Black Edition<\/a> et la <a href=\"https:\/\/firemat.de\/fr\/produkt\/firemat-silk-edition-sous-plaque-ignifuge-pour-appareils-electriques-revetement-antiderapant\/\">Silk Edition<\/a> antid\u00e9rapante conviennent. Si de l&rsquo;eau goutte souvent, choisissez plut\u00f4t la <a href=\"https:\/\/firemat.de\/fr\/produkt\/firemat-silk-a-edition-support-ignifuge-pour-appareils-electriques-deperlant-a-leau-et-a-lhuile-antiderapant\/\">Silk-A Edition<\/a>. Pour la chemin\u00e9e, l&rsquo;ext\u00e9rieur, le camping et les zones humides, la <a href=\"https:\/\/firemat.de\/fr\/produkt\/support-ignifuge-firemat-gold-edition-exterieur-interieur-impermeable-a-leau-et-a-lhuile-antiderapant\/\">Gold Edition<\/a> est id\u00e9ale. Devant la chemin\u00e9e, elle retient de mani\u00e8re fiable les braises et la suie et s&rsquo;essuie ensuite avec un chiffon humide. Le <a href=\"https:\/\/firemat.de\/fr\/apercu-des-variantes-firemat-quelle-edition-est-faite-pour-vous\/\">comparatif FireMat<\/a> pr\u00e9sente toutes les diff\u00e9rences.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c0 quoi sert le FireMat ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Le plus souvent, il est plac\u00e9 sous la machine \u00e0 caf\u00e9, la bouilloire et le micro-ondes, car des r\u00e8gles comme la <a href=\"https:\/\/firemat.de\/fr\/dguv-regel-115-401-secteur-des-activites-de-bureau\/\">r\u00e8gle DGUV 115-401<\/a> allemande y recommandent un support non combustible. Il prot\u00e8ge aussi la plaque \u00e0 induction. Vous trouverez d&rsquo;autres id\u00e9es sous <a href=\"https:\/\/firemat.de\/fr\/domaines-dapplication-des-supports-ignifuges-pour-appareils-electriques\/\">Domaines d&rsquo;application<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Le FireMat est-il test\u00e9 ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oui. Le mat\u00e9riau est certifi\u00e9 par T\u00dcV S\u00dcD selon la norme DIN EN ISO 11925-2. Vous pouvez t\u00e9l\u00e9charger le certificat sous <a href=\"https:\/\/firemat.de\/fr\/certificats\/\">Certificats<\/a>. FireMat est en outre fabriqu\u00e9 en Allemagne.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Puis-je d\u00e9couper le tapis ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oui, la Silk Edition et la Silk-A Edition se d\u00e9coupent simplement avec des ciseaux. Le support s&rsquo;adapte ainsi exactement \u00e0 votre appareil.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Le FireMat est-il lavable ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oui, la Black et la Silk Edition se lavent en machine \u00e0 60 \u00b0C. Utilisez une lessive liquide, non fortement alcaline. N&rsquo;utilisez pas d&rsquo;adoucissant, d&rsquo;eau de Javel ni d&rsquo;azurants optiques. Le nettoyage \u00e0 sec n&rsquo;est pas possible. Tout le reste figure dans les <a href=\"https:\/\/firemat.de\/fr\/instructions-de-lavage-firemat-black-edition-et-silk-edition\/\">instructions de lavage<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Le tapis s&rsquo;enroule sur les bords. Que faire ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Roulez bri\u00e8vement le tapis dans l&rsquo;autre sens. Sur la Silk Edition, la face brillante est la face antid\u00e9rapante. Vous pouvez la poser vers le haut ou vers le bas. Vers le haut, la casserole reste bien en place. Vers le bas, le tapis reste bien pos\u00e9 sur la plaque et la casserole glisse plus facilement. Apr\u00e8s le lavage, le tapis redevient g\u00e9n\u00e9ralement plat. Le <a href=\"https:\/\/firemat.de\/fr\/manuel-dutilisation-pour-firemat-silk-edition-et-greensilk-edition\/\">mode d&#8217;emploi<\/a> en dit plus.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Questions sur la commande et la livraison<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Quel est le d\u00e9lai de livraison ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En Allemagne, vous recevez g\u00e9n\u00e9ralement votre commande deux \u00e0 trois jours ouvr\u00e9s apr\u00e8s sa r\u00e9ception. Nous exp\u00e9dions principalement avec DHL.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Combien co\u00fbte la livraison ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En Allemagne, la livraison co\u00fbte 5,90 euros et elle est gratuite \u00e0 partir de 25 euros de commande. Vous trouverez tous les pays sous <a href=\"https:\/\/firemat.de\/fr\/frais-de-livraison\/\">Frais de livraison<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Puis-je commander sur facture ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oui, pour les entreprises, administrations et \u00e9tablissements publics en Allemagne, en Autriche et en Suisse. Choisissez pour cela le mode de paiement \u00ab Achat sur facture \u00bb lors de la commande. Vous virez ensuite le montant sous 14 jours. Pour en savoir plus, consultez la page <a href=\"https:\/\/firemat.de\/fr\/supports-ignifuges-pour-entreprises-autorites-institutions-publiques-ecoles\/\">pour les entreprises, administrations et \u00e9coles<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Puis-je commander par \u00e9crit sur papier \u00e0 en-t\u00eate ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oui. Envoyez simplement votre commande en pi\u00e8ce jointe \u00e0 info@firemat.de. Indiquez les articles, les quantit\u00e9s ainsi que l&rsquo;adresse de facturation et de livraison. Vous pouvez aussi mentionner votre num\u00e9ro de commande interne. Nos coordonn\u00e9es figurent dans les <a href=\"https:\/\/firemat.de\/fr\/mentions-legales\/\">mentions l\u00e9gales<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQ \u2013 questions fr\u00e9quentes sur le FireMat Dans cette FAQ FireMat, nous r\u00e9pondons aux questions les plus fr\u00e9quentes sur nos supports ignifuges : le choix de l&rsquo;\u00e9dition, l&rsquo;entretien, la livraison et la commande sur facture. Votre question n&rsquo;y figure pas ? \u00c9crivez-nous simplement via le formulaire de contact. Questions sur le FireMat Quel FireMat me [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_focuskw":"FAQ FireMat","_yoast_wpseo_title":"FAQ FireMat : questions fr\u00e9quentes sur supports et commandes","_yoast_wpseo_metadesc":"FAQ FireMat : quelle \u00e9dition choisir, le support est-il lavable, quel d\u00e9lai de livraison, commande sur facture possible ? Les r\u00e9ponses en bref.","footnotes":""},"class_list":["post-30114","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ FireMat : questions fr\u00e9quentes sur supports et commandes<\/title>\n<meta name=\"description\" content=\"FAQ FireMat : quelle \u00e9dition choisir, le support est-il lavable, quel d\u00e9lai de livraison, commande sur facture possible ? 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